Frequently Asked Questions (FAQ)

Tajne | Timeless Hair, Tailored Elegance Wigs & Extensions – General Questions

Q: What makes Tajne wigs and extensions different from others on the market?
A: Tajne wigs and extensions are handcrafted using 100% premium virgin human hair, ethically sourced and meticulously processed to maintain natural texture, longevity, and luxurious shine. Every piece is designed with professional craftsmanship for undetectable wear and elite comfort.

Q: Are your wigs beginner-friendly?
A: Absolutely. Our glueless lace units and pre-plucked hairlines make application seamless for beginners. We also offer easy tutorials and customer support to guide you through installation and care.

Q: Can I dye or heat-style my Tajne wig or extensions?
A: Yes. All Tajne hair products are made with real human hair and can be heat-styled, curled, straightened, or professionally colored. However, to maintain quality, we recommend using heat protectants and consulting a professional colorist.

Ordering & Customization
Q: Can I customize my wig or extensions?
A: Yes. We offer custom units where you can select cap size, lace type, hair density, length, and texture. For bespoke designs, contact our luxury concierge team.

Q: How do I choose the right length and texture?
A: Our product pages include length guides and texture descriptions to help you choose. If you need extra help, feel free to reach out to our support team for personalized recommendations.

Q: How long will it take to receive my order?
A: Standard wigs and extensions ship within 3–5 business days. Custom units typically require 7–14 business days for processing before shipping.

Maintenance & Care
Q: How long do Tajne wigs and extensions last?
A: With proper care, our wigs and extensions can last 1–3 years. Daily wear units should be cleaned and conditioned regularly to ensure longevity and softness.

Q: How do I wash and care for my wig/extensions?
A: Use sulfate-free, hydrating shampoos and conditioners. Gently detangle with a wide-tooth comb or wig brush. Allow to air dry or use low heat. We provide a care card with every purchase to guide you.

Q: Can I sleep or swim in my wig/extensions?
A: For longevity, we recommend removing your wig before swimming or sleeping. If you choose to wear it, use a silk wrap and avoid salt/chlorine exposure.

Returns & Support
Q: What is your return or exchange policy?
A: Due to the hygienic nature of our products, all sales are final. However, if there is a defect or issue with your order, please contact us within 3 business days of delivery and we’ll make it right.

Q: Do you offer consultations or support?
A: Yes. Tajne offers virtual consultations to help you choose the perfect unit or extensions for your lifestyle. Email or chat with our support team to schedule.